Digital transformation remains an intriguing topic as the meeting of new client preferences and expectations, and the rising number of touchpoints drives technology and business decision-making more than ever.
Digital business requires focusing on the innovation opportunities, meaning that change is a necessity. Digital transformation is crucial for driving technology, process and organization changes which ensure that the business is offering the best possible service to the customer.
Enterprise Architecture is very well positioned to support innovation and change initiatives, but how can EA influence or even lead company's digital transformation?
According to the analyst figures, this is the question that will become increasingly relevant in the future. IDC forecast states that the percentage of EA leading digital transformation initiatives will rise to 50% by 2020, comparing to 22% today. Digital Transformation and Agility
Digital Transformation can be observed as market and customer pressures driving organizational and technology change that is necessary for the business to keep its customer base satisfied.
Enterprise architects should be aware that the enterprise is a complex system and that enabling technology transformation requires very agile approach, different from the one traditional EA has been offering so far. Using enterprise architecture software to help manage this complexity.
By focusing on solving business problems instead of creating extensive documentation, and using data-driven approach for changes will enable EA to lead digital transformations.
Starting transformation journey just to increase productivity is not going to bring the results that will impress customers and set strong foundations for growth and competitiveness. Instead, the focus should be on satisfying the customer base and seizing the business opportunities to present new products or services to the existing or entirely new customer base.
There is a lot of work to be done when it comes to EA as every department has its own needs and a way of working, supported by the required applications. This type of environment is based on company's infrastructure. But nowadays, digital business usually starts online, where the customer meets the business.
With so many articles and blog posts about enterprise architecture
and digital transformation, you would think there's a defined path towards a digitalized business. But all of us know there are no guarantees when it comes to digital success. However, one thing is sure - those companies that place agility as an important capability will be best suited to seize the opportunities from digital transformation.
Of course, there are limitations when it comes to achieving business agility with enterprise architecture. Those are:
- EA team is usually buried deep within the IT.
- EA is poorly connected with the business organization
- EA is more focused on making documentation than delivering business resultsConclusion
However, companies can be very flexible, agile and architected for constant transformation and changes. The EA needs to be focused on how things change, instead of things themselves in order to build a proper enterprise architecture that can transform quickly and effortlessly. Architects should use flexible technologies that are capable of supporting the digital transformation. Usage of enterprise architecture tools will be needed to help manage this. EA can influence and even lead digital transformation initiative by providing the valuable decision support system to deliver the right digital strategies.
keywords: enterprise architecture, digital transformation, enterprise architecture software